If the person you want to make an audio call to has a Skype Number or landline added to their account, you have the option to call that number using Skype Credit or your Skype subscription.If you want to make a group call, simply add another participant to a one-on-one chat or select the Start call button in a group chat. Select the contact you want to call, and then select the audio or video button.
The extension I have it transferring to is in a "not registered" state, but I think the reason for that is that we don't use real phones nor the 3CX MyPhone client-just Skype-and so I can't figure out how to register an extension in this scenario. When calling in after the system plays the default transfer greeting, it then plays a "Call transfer failed, no answer" message. I have this configured OK via Skype SIP profile and it works fine.Ģ) Caller gets IVR playing a greeting and providing choices - I have this configured OK.ģ) On selecting '0', caller is sent to an extension - this is OK.Ĥ) This extension is set with forwarding rules to goto an external number (my personal skype phone # though ideally I would like it to go to my skype user ID) - this is where I'm having trouble! Our goal is to utilize one of our Skype numbers as a new sales number and offload those sales calls from our human answering service (which has many issues) to the PBX thus also saving us cost of paying both for Skype credit & the answering system to handle sales calls simultaneously!ġ) Caller calls our Skype number and is it routed to C3X. Calls to our main 800 are patched through to our SkypeIn phone #s, and outbound calls are made through the same SkypeIn numbers-all using Skype credit. My office uses Skype currently for inbound and outbound calls and we have a live answering service answer calls to our main number for sales & support. I am new to 3CX and PBX software in general.so perhaps the answer is in front of my nose but I can't see it!
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